Privacy Policy

We strive to build and maintain a relationship of trust with you. Because of this, when it comes to treating your personal data, we do so with the utmost care and prudence, so as not to betray said trust. This policy describes how we do it, the kind of information we gather, how we use it, how we protect it and the different options you have as a user to decide what we may do with that information, pursuant to the Spanish and European data protection laws. Our objective is to help you understand how we use your personal information in order to improve our content, products, publicity and services.

1. Who is responsible for the treatment and to whom is it directed?

The company responsible and the appropriate address to the effects of attending to the rights are as follows:

Identity: IBK TROPIC, S.A. – CIF A58444159 Address: Plaza Tetuán, 40-41, 2ª planta, despacho 40, 08010 – Barcelona.
Person responsible for the treatment: Maura Sans Rovira
Web page:

2. What sources and data do we process?

Data obtained directly from you; data compiled when you contact us, visiting our Web Site, using our application, using or consuming our products or viewing any of our advertisements; information provided by other companies that have previously obtained your consent to share and transfer your personal data, or that have insured that other companies, from which they have received your personal data, have the right to share it with them, with us and other companies; data provided to us by other companies, obtained when visiting their web sites.
We might group all or some of this data in order to create better products, services or experiences for you or the client.
Depending on the service, the data treated may encompass the following types:
• identification data (i.e., name, surnames, identity document, address, email, telephone number);
• data from any purchases carried out by you; and
• commercial information data (i.e., interest in certain products).

3. To what end do we process your data?

The aforementioned personal data is treated for the following purposes:

Sending you the products and services you have ordered from us; sending you information about our products and services or those of our commercial partners; and
helping us keep our services and web pages working correctly.

We will use your personal data to respond to your queries or requests for information, to send you products or samples requested by yourself, to help you manage your preferences in the Web Site or to process the payment of any of our products you may have decided to purchase. We may also use your non-personal information (such as the date in which you purchased a product, or the order of a sample, etc.) in consumption analyses or studies (or any personal data provided to participate in the said studies) to be able to find out more about what consumers want, and thus to be able to create new products according to said needs and to optimize those that we already commercialize.

We may also use your personal data to make sure the information you receive from us is relevant and useful for you as an individual. When we do this, we use your personal data (an identification cookie) to limit the amount of times you see the same product. We want you to receive information about the products you use and enjoy without having to see or listen to the same message repeatedly.

We may also use aggregate data from several unidentified clients to attempt to better understand how clients or users use our web page or to carry out purchase consumer habit studies so we may launch products and offer services that satisfy the needs of all the clients that have things in common.

4. Who receives and to whom is your data sent?

Any internal IBK departments that may need it to fulfill our contractual and legal obligations will have access to your data. Our service suppliers may access your data for these same ends, provided all due data protection warranties are met.

Furthermore, we may transmit information about you when so required by legal provisions or when derived from them, when our commercial or contractual relationship so requires it, when you have granted consent or when there exists a legitimate interest.

Any personal data treated by IBK in order to achieve the ends detailed may be communicated to the following addressees, depending on the legitimating basis of the said communication. In view of the above, the following data communication will pursue guaranteeing the correct development of the contractual and/or commercial relationship and to fulfill IBK’s legal obligations:

Public and Administrative Bodies.
Financial entities (for the management of payments and charges).
Companies belonging to the IBK Group.

5. What data will be transmitted to other countries or international organizations?

The transmission of data outside the EU (the aforementioned other countries) will only take place if necessary for the execution of orders, if required by the law, if you have granted your authorization or in the framework of the said treatment.

IBK has contracted the digital storage of data with the company ACCELERA TECNOLOGIA MES SOFTWARE S.L. IBK has entered into a contract of confidentiality with this company.

6. How long will your data be stored for?

We treat and store your data for as long as is needed for the fulfillment of our contractual and legal obligations, or for as long as you do not withdraw your consent.

Once all contracts or commercial relationships maintained over the course of time have been canceled, and when no claim or amount pending payment exists by the company represented, the data will be kept blocked, provided any legal actions that the parties may enter into derived from the products and services contracted have not prescribed – or any responsibilities enforceable by virtue of these – and as long as the periods established for the conservation established by means of the applicable norms do not prescribe, which may vary depending on the case.

Once said period has elapsed, the data may be deleted or maintained anonymously, that is to say, without the possibility of identifying the person to which they refer, for their use for statistical or internal analysis purposes.

7. What rights do you have in terms of data protection?

The following rights are legally acknowledged for everyone: the right to access to your data to find out what personal data concerning you IBK is processing; the right to request the rectification or deletion of your data when, among other reasons, your data is no longer needed for the ends they were gathered for; the right to restrict its processing – in certain circumstances, you may have the right to request that IBK limits the processing your data, in which case we will inform you that we will be storing it solely for the purposes of exercising or defending claims, as foreseen by the General Data Protection Law; the right to oppose the treatment of your data – in certain circumstances and for reasons relating to your specific situation, you may have the right to oppose the treatment of your data, in which case, we would stop processing it, except for when for legitimate reasons, or for exercising or defending any possible claims or defense of any possible claims; the right to data portability – in certain circumstances, you will have the right to receive any personal data relating to yourself, and that you may have facilitated to us, in a common use and mechanical reading format, and to transmit it to another entity responsible for the treatment; and the right to present a claim before an authority in data protection.

You may revoke the consent granted for the treatment of your personal data at any time. Additionally, this is applicable in the case of consent granted before the entry into operation of the EU’s General Data Protection Regulations, that is to say, before May 25, 2018. I hereby acknowledge that the revocation or opposition will not be affected.

The requesting party must provide an identification document (a copy of the National ID document, passport, Foreigner’s ID, etc.) and direct it to IBK by writing an email to the following email address: or by post to the following address: IBK Tropic, S.A., Plaza Tetuán, 40-41, 2ª planta, despacho 40, 08010 – Barcelona.